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FAQ

  • Installation Tips
    Our grips are manufactured from a unique material called elastomer which gives them a very sticky and tacky texture. Because of the technology used for the grips, you may notice our grips to be more resistant during installation. Please use the guide below to help ensure your grips are installed properly. 1) Use an extra layer of double-sided tape on the shaft end for drivers and shafts with diameter .58" or less. After applying the first layer of tape on the entire shaft, cut half an inch of extra tape and wrap the butt end. This will help prevent your grip from twisting and turning. 2) Make sure the grip end is installed and pushed in all the way. While you still have the shaft secured in the clasp, apply a generous amount of grip solvent and push the grip end firmly until you can feel the shaft hitting the grip end. 3) Allow your clubs to dry completely before play. Once you've finished regripping, let the grip bond to the shaft by waiting at least 5 hours for the solvent to dry. Swinging or gripping down on your clubs before they are ready will cause the grip to move around and botch the alignment.
  • How to clean NO1 Grips
    Use warm water and mild soap to clean our grips. Pat down with a soft towel after cleaning.
  • What is your shipping and return policy?
    Shipping information Delivery will be made by UPS, USPS, or FedEx. Most orders received before 11:00 AM (PST) Monday - Friday will be processed and shipped out the same day. Orders are not processed and shipped on Saturdays and Sundays. Please note that expedited shipping methods may not be available to all locations and addresses and we cannot be responsible for carrier delays or lost, stolen or misdirected shipments by the carrier. Shipping delivery dates are provided by the carrier and are estimates and are not guaranteed. Return Policy We want you to be totally satisfied with your products. If you are unhappy with an item you purchased you may return it under the following conditions: The product must be unused/uninstalled and in its original packing with all the materials. The product must be returned in no more than 30 days from receipt. Used grips and grips with wear and tear are not eligible for return. The customer is responsible for shipping costs for returns unless the product was damaged or a different product from the one ordered. You must contact us if you want to return an item, we will provide you with an RA number. The item must be returned with an RA and must be shipped no more than 10 days from receiving the RA number. Shipping costs will not be refunded if you choose to return an item. If you choose to cancel your order after your order has been shipped, this return policy applies. You must take delivery of the purchased products, contact us for an RA number so you can return your items. If you do not take delivery of your products, we will deduct the return shipping costs from your refund. We will credit your account once we receive the items back.
  • Privacy Policy and Terms and Conditions
    Privacy Policy What information do we collect? We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously. We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes. Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them. How do we use your information? We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested. To allow us to better service you in responding to your customer service requests. To quickly process your transactions. To administer a contest, promotion, survey or other site feature. If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us. How do we protect visitor information? We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above. Do we use "cookies"? Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service. Do we disclose the information we collect to outside parties? We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Route American Sports. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. How can you opt-out, remove or modify information you have provided to us? To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production. To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping. Third party links In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work). Changes to our policy If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. Questions and feedback We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue. Online Policy Only This online privacy policy applies only to information collected through our website and not to information collected offline. Terms and Conditions PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site. CopyrightThe entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of NO1 Grip. The collective work includes works that are licensed to NO1 Grip Copyright 2022, NO1 Grip ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with NO1 Grip or purchasing NO1 Grip products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with NO1 Grip or to purchase NO1 Grip products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited unless authorized by NO1 Grip. You further agree not to change or delete any proprietary notices from materials downloaded from the site. Trademarks All trademarks, service marks and trade names of NO1 Grip used in the site are trademarks or registered trademarks of NO1 Grip. Warranty Disclaimer This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, NO1 Grip disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. NO1 Grip does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. NO1 Grip does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.Limitation of Liability NO1 Grip shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if NO1 Grip has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.Typographical Errors In the event that a NO1 Grip product is mistakenly listed at an incorrect price, NO1 Grip reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. NO1 Grip reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, NO1 Grip shall issue a credit to your credit card account in the amount of the incorrect price.Term; Termination These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by NO1 Grip without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination. Notice NO1 Grip may deliver notice to you by means of e-mail, a general notice on the site, or by another reliable method to the address, you have provided to NO1 Grip. MiscellaneousYour use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of NO1 Grip products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of NO1 Grip products) must be commenced within one (1) year after the claim or cause of action arises. NO1 Grip failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. NO1 Grip may assign its rights and duties under this Agreement to any party at any time without notice to you. Use of Site Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a NO1 Grip or other licensed employee, host, or representative, as well as other members or visitors on the site, is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization. Participation Disclaimer NO1 Grip does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, NO1 Grip is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, NO1 Grip reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to NO1 Grip in its sole discretion. IndemnificationYou agree to indemnify, defend, and hold harmless NO1 Grip, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.Third-Party Links In an attempt to provide increased value to our visitors, NO1 Grip may link to sites operated by third parties. However, even if the third party is affiliated with NO1 Grip, NO1 Grip has no control over these linked sites, all of which have separate privacy and data collection practices, independent of NO1 Grip. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, NO1 Grip seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site but for sites it links to as well (including if a specific link does not work). Your Consent By using our site, you consent to our privacy policy.
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